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FAQ

1.Q: How to confirm the Manjaz’s watch I purchase is certified?

A: If you want to purchase a certified Manjaz’s product, please go to the authorized stores, and make sure that the product you purchase includes a guarantee card and an instruction book.

2. Q: Why can’t I find all the watches in the Manjaz’s official website?

A: Because our official website only displays some common and hot-selling collections, if you want to know more about other collections of Manjaz, please contact us.

3. Q: How often is the maintenance period?

A: Our Manjaz’s watches, like other precise instrument, need to be examined and maintained regularly, which we suggest the watches need sending back to the shop you purchase or Manjaz’s maintenance service center for examination and maintenance every two years.

4. Q: Why does my quartz watch run out of batteries before the arrival of batteries’ expected life span?

A: Customers always misunderstand the batteries’ expected life span. Actually, the batteries of quartz watches begin to work when they are placed into the watches. That means the calculation of batteries’ expected life span starts before they leave the factory. Since then, the battery has been draining during the transportation and display of the watches. Therefore, the drain of batteries starts when they are placed into the watches, not when the customers purchase it.

5. Q: How to adjust time?

A: Adjust the date or week to a point that is one day behind the current date. Then adjust the hour hand to pass 12 hours so that the date switches to the current date before setting the time. Avoid adjusting the calendar at 12 p.m..

Avoid adjusting the date and week between 9 p.m. and 3 a.m. as the calendar driving gear is under a heavy burden during this period. If adjusted during this period, the calendar gears may become distorted, the calendar functions may fail.

6. Q: How about the accuracy of mechanical watches and quartz watches?

A: The accuracy of Swiss mechanical watch : ±35 second / day, worn under normal circumstances

The accuracy of Swiss quartz watch : ±1.5 second /day, worn under normal circumstances

7. Q: Is it normal that the watch stops occasionally?

A: Sometimes the watches stops because we forget to wind the spring, or to push the crown back to the normal position. However, if it always happens, we suggest that the watch need sending back to the shop you purchase or Manjaz’s maintenance service center for examination and maintenance.

8. Q: What should I do if time of the watch is not correct?

A: It is reasonable that a quartz watch is 1.5s/day slower or faster. For a mechanical watch, it is 35s/day slower or faster, on the occasion of fully energy. Inaccuracy of a mechanical watch is unavoidable and irresistible, and it is also unstable because of the outside influence, including magnetic field, gravity, temperature, and natural motion for energy supply. If it is over 35s/day slower or faster under the circumstances of fully energy, we suggest that it need sending back to maintenance serve center for examination and maintenance. Moreover, we suggest the maintenance period of the mechanical watch is once a year.

9. Q: Why dose the automatic watch stop working?

A: An automatic watch is a mechanical watch in which the mainspring is winded automatically as a result of natural motion of the wearers’ arm, to provide energy to run the watch, making manual winding unnecessary. It is normal but not absolute that an automatic watch need wearing over 8 hours/ day for fully providing energy, and that is why we suggest customers should wear it everyday, even in weekend or holiday. It is prevailing that the automatic watches of white-collar workers always stop working, because natural motion of the wearers is too little to supply enough energy for movement, besides the reason of malfunction of the movement. In this case, you can make manual wind for full energy supply.

10. Q: What dose the Manjaz’s maintenance project include?

A: If the watches have some quality problems under normal circumstances, for example the watch stops working because of the malfunction of the movement, it can be sent back to Manjaz’s maintenance serve center for free examination and maintenance. However, the situations illustrated below is beyond consideration:

(1) Intentionally man-made damage, including the damage of the glass ; collision or strike of the watch making it stop moving, and etc.

(2) Abrasion under normally worn circumstances, including the scratches of the glass; the aging of the strap, and etc.

(3) Damage caused during the transportation, including the damage of case, glass, hands, and strap. Therefore, customers need double check before you receive the watch. If there are some problems, you can reject to receive before you leave; otherwise, it is not allow to change or refund.

(4) Damage caused by the behavior out of the accordance with the instruction book, including wearing non-waterproof watch during bathe or swim; and etc.

(5) The expiry of the free maintenance period.

 
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